Complaint Handling Policy
At Homes Made Simple, we are committed to providing the highest standard of service to all our clients. However, we recognise that occasionally things may not go as expected. If you are unhappy with any aspect of our service, we encourage you to let us know so we can put things right and improve for the future.
How to Make a Complaint
If you wish to make a complaint, please contact us using any of the following methods:
Post
[email protected]
Phone
What Happens Next
Acknowledgement
We will acknowledge your complaint promptly, usually within 5 business days of receiving it.
Investigation
Your complaint will be investigated by a suitably qualified and impartial member of our team. We may contact you for further information if needed.
Final Response
We aim to issue a final written response within 8 weeks from the date we receive your complaint. This will outline our findings and any proposed resolution.
Our Commitment
We value every piece of feedback—positive or negative—because it plays a vital role in helping us refine, strengthen, and continuously improve the services we provide. At Homes Made Simple, we firmly believe that listening to our clients is the key to delivering the most effective, transparent, and personalised support possible.
30
Years of Experience
